{"id":26577,"date":"2019-06-25T10:27:23","date_gmt":"2019-06-25T16:27:23","guid":{"rendered":"https:\/\/www.boartlongyear.com\/?p=26577"},"modified":"2025-03-10T14:10:59","modified_gmt":"2025-03-10T20:10:59","slug":"drill-project-success-seven-tips-for-effective-communication","status":"publish","type":"post","link":"https:\/\/www.boartlongyear.com\/de\/insite\/drill-project-success-seven-tips-for-effective-communication\/","title":{"rendered":"Bohrprojekterfolg: Sieben Tipps f\u00fcr eine effektive Kommunikation"},"content":{"rendered":"
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Consider the past fifty years and all the ways people communicate. New technology, systems, and methodologies have changed the course of history. However, one factor has remained the same and has been the overarching key to success \u2013 effective communication. Looking at the next fifty years, the future of exploration drilling projects will only be successful with efficient workplace collaboration.<\/p>\n<\/div><\/div><\/div><\/div>\n\t\t\n\t\t\n\t<\/section>

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For example, consider the first exploration drilling project that might take place on Mars.<\/p>\n\n\t<\/blockquote>

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For example, consider the first exploration drilling project that might take place on Mars. New variables such as lack of oxygen, space travel, and extreme climates make for a difficult work environment and unfamiliar conditions. But at the end of the day, what\u2019s most important is a drill teams\u2019 ability to communicate effectively throughout the duration of the project.<\/p>\n<\/div><\/div>

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Regardless of the place or world where a drilling project is located, success starts and finishes with communication. \n\n\t<\/blockquote>

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Regardless of the place or world where a drilling project is located, success starts and finishes with communication. \n

Consider projects you have completed\u2026 how did communication affect the outcome?<\/p>\n

Because we interact and associate with people every day, communication can often be overlooked as an essential factor of success. Here are seven tips for effective communication to help keep your team in check, and ultimately exceed project goals and objectives.<\/p>\n<\/div>

Onsite Communication<\/span><\/h2>

1. Ensure all members of the drill crew understand the chain of communication.<\/span><\/h3><\/div><\/div><\/div>\n\t\t\n\t\t\n\t<\/section>
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Onsite team communication starts with all members understanding the chain of communication. During the drilling process, communication starts and stops at the driller\u2019s controls. The driller is responsible for   all procedures and tasks on the job site, and is aware of every process. The driller also prioritizes tasks and communicates this to the entire team.<\/p>\n

This chain of communication works because the drill crew knows the driller is the starting point for every process. The driller is the first to observe changes downhole communicated by the drill rig and the tooling, and then he\/she transfers critical information to the rest of the onsite team. \n<\/div><\/div><\/div><\/div>\n\t\t\n\t\t\n\t<\/section>

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2. Ensure all members of the drill crew understand the drilling process.<\/span><\/h3>
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In the past, it was not uncommon for the supervisor (foreman), driller, and the driller assistant to be the only crew members to understand the drilling process. The rest of the drill crew was only expected to understand the job site specific daily tasks, and general safety requirements.<\/p>\n

The old-world argument warns that educating all members onsite can lead to the possibility of leaking job site information and trade secrets to the competition. This antiquated way of operating created an information silo of many under-invested employees.<\/p>\n

A 21st-century drilling team understands that it\u2019s more important to hire team members who exhibit honesty and integrity, increasing the level of trust and ensuring critical information remains safe.<\/p>\n

Furthermore, a thoroughly educated drill team can interpret and react faster to a drill rig\u2019s communication. These teams anticipate catastrophic rig failures or downhole issues and implement corrective measures. When a drill team is properly trained and understands the drilling process, its members can safely take preventative action to minimize problem events that could potentially impact the project. \n<\/div><\/div><\/div><\/div>\n\t\t\n\t\t\n\t<\/section>

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3. Align all verbal and non-verbal communication.<\/span><\/h3>
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Aligning communication starts with all members onsite utilizing common job site terminology and safety language. That language changes depending on the region, rig manufacturer, and level of the crew\u2019s professionalism.<\/p>\n

Consider the four-letter word \u201cSTOP!\u201d; it\u2019s not uncommon for a drill crew from Wyoming full of horsemen to use another four-letter word \u201cWOAH!\u201d Both terms meaning, \u2018halt all activities\u2019 can be utilized safely when team members are aware of both interpretations and use.<\/p>\n<\/div><\/div>

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Often 80% of all correspondence on a noisy construction site is non-verbal signals. Hand signals are also a beneficial form of communication if everyone is employing the same signs. Operators, along with spotters, must be able to see and signal each other when it\u2019s challenging to hear verbal commands. An experienced drill team can operate safely and effectively for hours on site while speaking very few words and utilizing industry standard hand signals. Crews that use hoisting and heavy equipment operation signals have much lower near-miss and recordable incident rates than crews that use random hand signals like waving to one another. \n<\/div>

Offsite Communication<\/span><\/h2>

4. Develop a strategic plan for external communication.<\/span><\/h3>
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Effective external communication starts with knowing which type of customer is being engaged and what information they require. This dynamic changes due to confidential information. The project information relayed to the senior geologist or the project customer will rarely be the same as the information given to the neighboring landowner or the local public.<\/p>\n

A drilling crew should have a defined communication plan that starts with asking who the visitor is, so they can understand why they are onsite, followed by directing the visitor to the right representative. The big fear is that \u2018the new guy\u2019 might relay incorrect data to the customer or pass on confidential information to a stranger. This is why it\u2019s essential to have a strategic plan for external communications and remind the onsite drilling team of that communication plan daily.<\/p>\n<\/div><\/div><\/div><\/div>\n\t\t\n\t\t\n\t<\/section>

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5. Ensure the drill crew is aware of all abnormal operating conditions. <\/span><\/h3>
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On a \u201cright-of-way project,\u201d good communication begins with the team knowing all abnormal operating conditions for environmental, health, and safety (EHS) considerations and adherence.<\/p>\n

An abnormal operating condition could be anything from an environmentally sensitive area, which would limit the hours of operation for equipment that reaches over 80 decibels of noise. If a rancher arrives onsite at dark with a flashlight saying that the drill is interrupting his livestock\u2019s sleep, it is crucial to know the rules before engaging with him. \n<\/div><\/div><\/div><\/div>\n\t\t\n\t\t\n\t<\/section>

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Often on an established drilling site, this information is presented as a site-specific orientation by the customer. However, on smaller single-hole projects, the only EHS information is found in the contract.<\/p>\n<\/div>

6. Understand the goals and objectives of all parties involved.<\/span><\/h3>
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Drilling is a disruptive process that changes the location forever. Once a drill starts cutting the ground, the chain of communication quickly expands from the customer, to possibly the neighboring property owner, to corporate officials, to regulatory government agencies. Each party requires different information to properly oversee job completion.<\/p>\n

Complex projects in remote locations require a diverse staff of people to complete the job successfully. The men and women involved have a common goal of success, however, they have individual objectives and information to gather before the job is complete. When all parties involved understand their goals, and the goals of others through proper communication, project success increases exponentially.<\/p>\n<\/div><\/div><\/div><\/div>\n\t\t\n\t\t\n\t<\/section>

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Listening to Respond vs. Listening to Understand<\/span><\/h2>

7. Listen to understand, and don\u2019t listen to respond.<\/span><\/h3>
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Effective communication is fully understanding what is being said before answering. It\u2019s easy to assume what information the customer wants and have a response ready, but often crucially relative information is lost while listening to respond.<\/p>\n

Effective communication requires all parties on a project work together for best results. At the Advanced Rig Technology Conference hosted by the IADC, presenter David Kaplan, a NASA Engineer, spoke about the importance of NASA continuing to utilize pilots when moving humans in and out of space.<\/p>\n

He said \u201cYou can\u2019t engineer man out of the technology. It will cost you billions of dollars. However, the goal is to give them the right information through effective communication at the right time to make the best decision.\u201d<\/p>\n

NASA understands that men and women with the right information, working in collaboration with their team, can outperform and overcome any situation. Communication requires cooperation to be effective just as a drilling project can only be successful when the drill team, customer, neighbor, and regulator all work together.<\/p>\n<\/div><\/span>

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\u201cThe single biggest problem in communication is the illusion that it has taken place.\u201d \nGeorge Bernard Shaw <\/small>\n\t<\/blockquote><\/div><\/div><\/div>\n\t\t\n\t\t\n\t<\/section>

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Download the Seven Tips for Effective Communication PDF<\/span><\/h1>
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DOWNLOAD<\/h3>\n\t\t
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[pardot-form height=\"750\" id=\"6125\" title=\"Download 7 Tips for Effective Communication\"]<\/p>\n\n\t\t<\/div><\/div><\/div><\/div><\/div>\n\t\t\n\t\t\n\t<\/section>

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