{"id":16437,"date":"2016-08-03T11:22:26","date_gmt":"2016-08-03T17:22:26","guid":{"rendered":"https:\/\/www.boartlongyear.com\/?page_id=16437"},"modified":"2017-08-01T20:39:37","modified_gmt":"2017-08-02T02:39:37","slug":"frequently-asked-question","status":"publish","type":"page","link":"https:\/\/www.boartlongyear.com\/es\/my-drill-store\/frequently-asked-question\/","title":{"rendered":"My Drill Store: Preguntas frecuentes"},"content":{"rendered":"<section class=\"tcvpb_section_tc\">\n\t\t\n\t\t<div class=\"tcvpb_section_content\"><div class=\"tcvpb_container\"><div class=\"tcvpb_column_tc_span12\"><h1  ><span>Mi taladro tienda preguntas frecuentes<\/span><\/h1><div  class=\"\" >\n<p class=\"p_tc\"><section class=\"ac-container\" container_id=\"3814886953\"><input type=\"hidden\" id=\"current_page\" \/><input type=\"hidden\" id=\"show_per_page\" \/>  <p class=\"baf-ctrl-btn\"><span class=\"baf-expand-all\"><i class=\"fa fa-plus\"><\/i><\/span><span class=\"baf-collapsible-all\"><i class=\"fa fa-minus\"><\/i><\/span><\/p><div class=\"bwl-faq-container bwl-faq-container-3814886953\"><input id=\"ac-category-381488695321316\" name=\"accordion-1\" type=\"checkbox\" \/><label for=\"ac-category-381488695321316\" label_id=\"ac-category-21316\" parent_container_id=\"3814886953\">\u00bfC\u00f3mo inicio sesi\u00f3n?<\/label><article class=\"ac-medium\" article_id=\"ac-category-21316\"><p class=\"p1\">Puede usar su nombre de usuario y contrase\u00f1a actuales de iStore para acceder a su cuenta.<\/p>\n<\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-3814886953\"><input id=\"ac-category-381488695321317\" name=\"accordion-1\" type=\"checkbox\" \/><label for=\"ac-category-381488695321317\" label_id=\"ac-category-21317\" parent_container_id=\"3814886953\">\u00bfC\u00f3mo puedo ver mis pedidos, facturas y env\u00edos anteriores?<\/label><article class=\"ac-medium\" article_id=\"ac-category-21317\"><p>Clickea en el <strong>Pedidos<\/strong> enlazar. Debajo de la barra gris del men\u00fa principal, hay enlaces a <strong>Seguimiento de pedidos<\/strong>, ver facturas y ver pagos. En el seguimiento de pedidos, puede hacer clic en <strong>Detalles del env\u00edo<\/strong> en el extremo derecho de los resultados de b\u00fasqueda para revisar los detalles de env\u00edo de un pedido.<\/p>\n<\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-3814886953\"><input id=\"ac-category-381488695321320\" name=\"accordion-1\" type=\"checkbox\" \/><label for=\"ac-category-381488695321320\" label_id=\"ac-category-21320\" parent_container_id=\"3814886953\">\u00bfPuedo obtener una cotizaci\u00f3n imprimible?<\/label><article class=\"ac-medium\" article_id=\"ac-category-21320\"><p>En el\u00a0<b>Detalles del carro\u00a0<\/b>ventana, debajo del\u00a0<b>Comportamiento<\/b>\u00a0men\u00fa desplegable, elija\u00a0<b>Imprimir cita<\/b>\u00a0y haga clic\u00a0<b>Ir<\/b>. Un PDF de su cotizaci\u00f3n se descargar\u00e1 autom\u00e1ticamente a su computadora.<\/p>\n<\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-3814886953\"><input id=\"ac-category-381488695321321\" name=\"accordion-1\" type=\"checkbox\" \/><label for=\"ac-category-381488695321321\" label_id=\"ac-category-21321\" parent_container_id=\"3814886953\">\u00bfC\u00f3mo puedo hacer un pedido?<\/label><article class=\"ac-medium\" article_id=\"ac-category-21321\"><p>Ver\u00a0<a href=\"https:\/\/www.boartlongyear.com\/es\/my-drill-store\/checking-out-step-by-step\/\"><i>Pago paso a paso<\/i><\/a><\/p>\n<\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-3814886953\"><input id=\"ac-category-381488695321322\" name=\"accordion-1\" type=\"checkbox\" \/><label for=\"ac-category-381488695321322\" label_id=\"ac-category-21322\" parent_container_id=\"3814886953\">\u00bfC\u00f3mo puedo subir un pedido con una hoja de c\u00e1lculo? \u00bfQu\u00e9 formatos de archivo puedo usar?<\/label><article class=\"ac-medium\" article_id=\"ac-category-21322\"><p>En la barra superior, haga clic en Entrada de elemento directo. Ver\u00a0<a href=\"https:\/\/www.boartlongyear.com\/es\/my-drill-store\/direct-item-entry\/\"><i>Entrada de art\u00edculo directo<\/i><\/a><\/p>\n<\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-3814886953\"><input id=\"ac-category-381488695321323\" name=\"accordion-1\" type=\"checkbox\" \/><label for=\"ac-category-381488695321323\" label_id=\"ac-category-21323\" parent_container_id=\"3814886953\">\u00bfC\u00f3mo busco art\u00edculos?<\/label><article class=\"ac-medium\" article_id=\"ac-category-21323\"><p>En la esquina superior derecha de cada p\u00e1gina hay\u00a0<b>Buscar<\/b>\u00a0caja de texto. Comience a escribir su b\u00fasqueda del nombre del art\u00edculo o del n\u00famero de producto y se rellenar\u00e1 autom\u00e1ticamente con sugerencias despu\u00e9s de 3 caracteres. Hacer clic\u00a0<b>Ir<\/b>. Para m\u00e1s informaci\u00f3n, ver <em><a href=\"\/es\/my-drill-store\/overview\/\">Resumen<\/a><\/em>.<\/p>\n<\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-3814886953\"><input id=\"ac-category-381488695321324\" name=\"accordion-1\" type=\"checkbox\" \/><label for=\"ac-category-381488695321324\" label_id=\"ac-category-21324\" parent_container_id=\"3814886953\">Si no deseo buscar, \u00bfpuedo pedir un art\u00edculo directamente en el carrito de compras?<\/label><article class=\"ac-medium\" article_id=\"ac-category-21324\"><p>Ver\u00a0<a href=\"https:\/\/www.boartlongyear.com\/es\/my-drill-store\/direct-item-entry\/\"><i>Entrada de art\u00edculo directo<\/i><\/a><\/p>\n<\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-3814886953\"><input id=\"ac-category-381488695321325\" name=\"accordion-1\" type=\"checkbox\" \/><label for=\"ac-category-381488695321325\" label_id=\"ac-category-21325\" parent_container_id=\"3814886953\">\u00bfMi precio con descuento aparece en la tienda? \u00bfC\u00f3mo encuentro mi precio?<\/label><article class=\"ac-medium\" article_id=\"ac-category-21325\"><p class=\"p1\">Su precio de descuento aparecer\u00e1 una vez que haya agregado un art\u00edculo al carrito.<\/p>\n<\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-3814886953\"><input id=\"ac-category-381488695321326\" name=\"accordion-1\" type=\"checkbox\" \/><label for=\"ac-category-381488695321326\" label_id=\"ac-category-21326\" parent_container_id=\"3814886953\">\u00bfPor qu\u00e9 mi precio no se muestra en la p\u00e1gina de b\u00fasqueda?<\/label><article class=\"ac-medium\" article_id=\"ac-category-21326\"><p class=\"p1\">Los precios solo se calculan una vez que haya agregado un art\u00edculo al carrito.<\/p>\n<\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-3814886953\"><input id=\"ac-category-381488695321327\" name=\"accordion-1\" type=\"checkbox\" \/><label for=\"ac-category-381488695321327\" label_id=\"ac-category-21327\" parent_container_id=\"3814886953\">Cuando la Disponibilidad de un art\u00edculo es &quot;Verificar&quot;, \u00bfpor qu\u00e9 la tienda me pide que consulte con mi representante de atenci\u00f3n al cliente?<\/label><article class=\"ac-medium\" article_id=\"ac-category-21327\"><p>Un Representante de Servicio al Cliente podr\u00e1 brindarle informaci\u00f3n precisa sobre cu\u00e1ndo estar\u00e1 disponible el art\u00edculo, o cambiar la ubicaci\u00f3n desde donde se enviar\u00e1 el art\u00edculo para un plazo de entrega m\u00e1s corto.<\/p>\n<\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-3814886953\"><input id=\"ac-category-381488695321328\" name=\"accordion-1\" type=\"checkbox\" \/><label for=\"ac-category-381488695321328\" label_id=\"ac-category-21328\" parent_container_id=\"3814886953\">\u00bfC\u00f3mo se agregan los costos de env\u00edo a mi pedido?<\/label><article class=\"ac-medium\" article_id=\"ac-category-21328\"><p class=\"p1\">Despu\u00e9s de haber enviado su pedido, dependiendo del m\u00e9todo de env\u00edo que haya decidido, su representante de servicio al cliente agregar\u00e1 los costos de env\u00edo y se comunicar\u00e1 con usted para revisar su pedido.<\/p>\n<\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-3814886953\"><input id=\"ac-category-381488695321329\" name=\"accordion-1\" type=\"checkbox\" \/><label for=\"ac-category-381488695321329\" label_id=\"ac-category-21329\" parent_container_id=\"3814886953\">\u00bfC\u00f3mo puedo cambiar informaci\u00f3n sobre m\u00ed mismo (direcci\u00f3n de correo electr\u00f3nico, contrase\u00f1as, etc.)?<\/label><article class=\"ac-medium\" article_id=\"ac-category-21329\"><p>Ver\u00a0<a href=\"https:\/\/www.boartlongyear.com\/es\/my-drill-store\/account-information-areas\/\"><i>Informaci\u00f3n de la cuenta<\/i><\/a><\/p>\n<\/article><\/div><div id=\"baf_page_navigation\" class=\"baf_page_navigation\" data-paginate=\"0\" data-pag_limit=\"5\"><\/div><\/section><\/p>\n<\/div><span class=\"clear\" style=\"height:20px;display:block;\"><\/span><\/div><\/div><\/div>\n\t\t\n\t\t\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":66,"featured_media":0,"parent":16526,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"sidebar-dynamic.php","meta":{"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-16437","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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