{"id":16437,"date":"2016-08-03T11:22:26","date_gmt":"2016-08-03T17:22:26","guid":{"rendered":"https:\/\/www.boartlongyear.com\/?page_id=16437"},"modified":"2017-08-01T20:39:37","modified_gmt":"2017-08-02T02:39:37","slug":"frequently-asked-question","status":"publish","type":"page","link":"https:\/\/www.boartlongyear.com\/fr\/my-drill-store\/frequently-asked-question\/","title":{"rendered":"Mon magasin Drill: Foire aux questions"},"content":{"rendered":"<section class=\"tcvpb_section_tc\">\n\t\t\n\t\t<div class=\"tcvpb_section_content\"><div class=\"tcvpb_container\"><div class=\"tcvpb_column_tc_span12\"><h1  ><span>My Drill Store Foire aux questions<\/span><\/h1><div  class=\"\" >\n<p class=\"p_tc\"><section class=\"ac-container\" container_id=\"2493292527\"><input type=\"hidden\" id=\"current_page\" \/><input type=\"hidden\" id=\"show_per_page\" \/>  <p class=\"baf-ctrl-btn\"><span class=\"baf-expand-all\"><i class=\"fa fa-plus\"><\/i><\/span><span class=\"baf-collapsible-all\"><i class=\"fa fa-minus\"><\/i><\/span><\/p><div class=\"bwl-faq-container bwl-faq-container-2493292527\"><input id=\"ac-category-249329252721316\" name=\"accordion-1\" type=\"checkbox\" \/><label for=\"ac-category-249329252721316\" label_id=\"ac-category-21316\" parent_container_id=\"2493292527\">Comment puis-je me connecter?<\/label><article class=\"ac-medium\" article_id=\"ac-category-21316\"><p class=\"p1\">Vous pouvez utiliser votre identifiant et votre mot de passe iStore actuels pour acc\u00e9der \u00e0 votre compte.<\/p>\n<\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-2493292527\"><input id=\"ac-category-249329252721317\" name=\"accordion-1\" type=\"checkbox\" \/><label for=\"ac-category-249329252721317\" label_id=\"ac-category-21317\" parent_container_id=\"2493292527\">Comment voir mes commandes pass\u00e9es, factures et livraisons?<\/label><article class=\"ac-medium\" article_id=\"ac-category-21317\"><p>Clique sur le <strong>Ordres<\/strong> lien. Sous la barre de menus principale grise, il y a des liens vers <strong>Suivi des commandes<\/strong>, voir les factures et voir les paiements. Dans Suivi des commandes, vous pouvez cliquer sur <strong>D\u00e9tails de l&#039;envoi<\/strong> \u00e0 l&#039;extr\u00eame droite de vos r\u00e9sultats de recherche pour consulter les d\u00e9tails de l&#039;envoi d&#039;une commande.<\/p>\n<\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-2493292527\"><input id=\"ac-category-249329252721320\" name=\"accordion-1\" type=\"checkbox\" \/><label for=\"ac-category-249329252721320\" label_id=\"ac-category-21320\" parent_container_id=\"2493292527\">Puis-je obtenir un devis imprimable?<\/label><article class=\"ac-medium\" article_id=\"ac-category-21320\"><p>dans le\u00a0<b>D\u00e9tails du panier\u00a0<\/b>fen\u00eatre, sous la\u00a0<b>actes<\/b>\u00a0menu d\u00e9roulant, choisissez\u00a0<b>Imprimer le devis<\/b>\u00a0et cliquez\u00a0<b>Aller<\/b>. Un PDF de votre devis sera automatiquement t\u00e9l\u00e9charg\u00e9 sur votre ordinateur.<\/p>\n<\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-2493292527\"><input id=\"ac-category-249329252721321\" name=\"accordion-1\" type=\"checkbox\" \/><label for=\"ac-category-249329252721321\" label_id=\"ac-category-21321\" parent_container_id=\"2493292527\">Comment puis-je passer une commande?<\/label><article class=\"ac-medium\" article_id=\"ac-category-21321\"><p>Voir\u00a0<a href=\"https:\/\/www.boartlongyear.com\/fr\/my-drill-store\/checking-out-step-by-step\/\"><i>Commander pas \u00e0 pas<\/i><\/a><\/p>\n<\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-2493292527\"><input id=\"ac-category-249329252721322\" name=\"accordion-1\" type=\"checkbox\" \/><label for=\"ac-category-249329252721322\" label_id=\"ac-category-21322\" parent_container_id=\"2493292527\">Comment puis-je t\u00e9l\u00e9charger une commande avec une feuille de calcul? Quels formats de fichier puis-je utiliser?<\/label><article class=\"ac-medium\" article_id=\"ac-category-21322\"><p>Sur la bande sup\u00e9rieure, cliquez sur Entr\u00e9e directe d&#039;\u00e9l\u00e9ment. Voir\u00a0<a href=\"https:\/\/www.boartlongyear.com\/fr\/my-drill-store\/direct-item-entry\/\"><i>Entr\u00e9e directe d&#039;\u00e9l\u00e9ment<\/i><\/a><\/p>\n<\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-2493292527\"><input id=\"ac-category-249329252721323\" name=\"accordion-1\" type=\"checkbox\" \/><label for=\"ac-category-249329252721323\" label_id=\"ac-category-21323\" parent_container_id=\"2493292527\">Comment rechercher des objets?<\/label><article class=\"ac-medium\" article_id=\"ac-category-21323\"><p>En haut \u00e0 droite de chaque page se trouve un\u00a0<b>Chercher<\/b>\u00a0zone de texte. Commencez \u00e0 taper votre recherche du nom de l\u2019\u00e9l\u00e9ment ou du num\u00e9ro de produit et il remplira automatiquement les suggestions apr\u00e8s 3 caract\u00e8res. Cliquez sur\u00a0<b>Aller<\/b>. Pour plus d&#039;informations, voir <em><a href=\"\/fr\/my-drill-store\/overview\/\">Vue d&#039;ensemble<\/a><\/em>.<\/p>\n<\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-2493292527\"><input id=\"ac-category-249329252721324\" name=\"accordion-1\" type=\"checkbox\" \/><label for=\"ac-category-249329252721324\" label_id=\"ac-category-21324\" parent_container_id=\"2493292527\">Si je ne souhaite pas effectuer de recherche, puis-je commander un article directement dans le panier?<\/label><article class=\"ac-medium\" article_id=\"ac-category-21324\"><p>Voir\u00a0<a href=\"https:\/\/www.boartlongyear.com\/fr\/my-drill-store\/direct-item-entry\/\"><i>Entr\u00e9e directe d&#039;\u00e9l\u00e9ment<\/i><\/a><\/p>\n<\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-2493292527\"><input id=\"ac-category-249329252721325\" name=\"accordion-1\" type=\"checkbox\" \/><label for=\"ac-category-249329252721325\" label_id=\"ac-category-21325\" parent_container_id=\"2493292527\">Est-ce que mon prix r\u00e9duit est affich\u00e9 dans le magasin? Comment trouver mon prix?<\/label><article class=\"ac-medium\" article_id=\"ac-category-21325\"><p class=\"p1\">Votre prix r\u00e9duit appara\u00eetra une fois que vous avez ajout\u00e9 un article au panier.<\/p>\n<\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-2493292527\"><input id=\"ac-category-249329252721326\" name=\"accordion-1\" type=\"checkbox\" \/><label for=\"ac-category-249329252721326\" label_id=\"ac-category-21326\" parent_container_id=\"2493292527\">Pourquoi mon prix ne s&#039;affiche-t-il pas sur la page de recherche?<\/label><article class=\"ac-medium\" article_id=\"ac-category-21326\"><p class=\"p1\">Les prix ne sont calcul\u00e9s que lorsque vous avez ajout\u00e9 un article au panier.<\/p>\n<\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-2493292527\"><input id=\"ac-category-249329252721327\" name=\"accordion-1\" type=\"checkbox\" \/><label for=\"ac-category-249329252721327\" label_id=\"ac-category-21327\" parent_container_id=\"2493292527\">Lorsque la disponibilit\u00e9 d&#039;un article est \u00abV\u00e9rifier\u00bb, pourquoi le magasin me demande-t-il de v\u00e9rifier aupr\u00e8s de mon repr\u00e9sentant du service \u00e0 la client\u00e8le?<\/label><article class=\"ac-medium\" article_id=\"ac-category-21327\"><p>Un repr\u00e9sentant du service client\u00e8le sera en mesure de vous donner des informations pr\u00e9cises sur la date \u00e0 laquelle l&#039;article sera disponible ou de modifier l&#039;emplacement \u00e0 partir duquel l&#039;article sera exp\u00e9di\u00e9 pour un d\u00e9lai plus court.<\/p>\n<\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-2493292527\"><input id=\"ac-category-249329252721328\" name=\"accordion-1\" type=\"checkbox\" \/><label for=\"ac-category-249329252721328\" label_id=\"ac-category-21328\" parent_container_id=\"2493292527\">Comment les frais d&#039;exp\u00e9dition sont-ils ajout\u00e9s \u00e0 ma commande?<\/label><article class=\"ac-medium\" article_id=\"ac-category-21328\"><p class=\"p1\">Une fois que vous avez soumis votre commande, en fonction du mode d\u2019exp\u00e9dition que vous avez choisi, votre repr\u00e9sentant du service client\u00e8le ajoutera des frais d\u2019exp\u00e9dition et vous contactera pour examiner votre commande.<\/p>\n<\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-2493292527\"><input id=\"ac-category-249329252721329\" name=\"accordion-1\" type=\"checkbox\" \/><label for=\"ac-category-249329252721329\" label_id=\"ac-category-21329\" parent_container_id=\"2493292527\">Comment puis-je modifier les informations me concernant (adresse \u00e9lectronique, mots de passe, etc.)?<\/label><article class=\"ac-medium\" article_id=\"ac-category-21329\"><p>Voir\u00a0<a href=\"https:\/\/www.boartlongyear.com\/fr\/my-drill-store\/account-information-areas\/\"><i>Information sur le compte<\/i><\/a><\/p>\n<\/article><\/div><div id=\"baf_page_navigation\" class=\"baf_page_navigation\" data-paginate=\"0\" data-pag_limit=\"5\"><\/div><\/section><\/p>\n<\/div><span class=\"clear\" style=\"height:20px;display:block;\"><\/span><\/div><\/div><\/div>\n\t\t\n\t\t\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":66,"featured_media":0,"parent":16526,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"sidebar-dynamic.php","meta":{"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-16437","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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